Topic Categories

Adult Education

How can we help ourselves and other adults learn faster and better when change in the workplace is the norm?

Association Management

How can you improve the effectiveness of your professional or trade association?

Boards, Elected And Appointed

Board membership is one of the hardest jobs. How does your board run? How can it run better?

Books And Literature

Books: Authors, content, and as artifact; poetry, fiction, and literary nonfiction.

Business Development And Management

The foundations of running a business, regardless of size, with an emphasis on smaller, family-run businesses.

Career Development And Job-Hunting

Everyone should be looking for their next employer. Are you seeking promotions, raises or a career change?

Community Development

Better relations with neighbors, improving neighborhoods, and creating better places to live, work, and play.

Conflict Management

Proven models and techniques for dealing with personal and workplace disagreements, based on decades of experience.

Customer Service

Customer service refers to workplace interactions with fellow employees, customers, and clients. How do you behave if everyone is a customer?

Families, Babies, Children, And Young Adults

What do experts say about raising a family, working with children, and improving personal relationships?

Finance And Investment

Money and budget issues, including bookkeeping, accounting, budgeting, taxes, and investments, both personal and professional.

Government And Politics

Village government to federal agencies: the special personnel, management, and leadership challenges of working in the public sector.

Interpersonal Communication

Even smart people can be misunderstood, make mistakes, or disagree.


A speech from a podium for an international conference or a local sales meeting: How to make it work?


Leadership is the ability to inspire and influence, regardless of your role in your workplace, trade, or profession.


For 25 years, libraries have been our main focus, from the smallest rural store front to the largest academic and public institutions.

Lifelong Learning

Programs that support the independent scholar and the self-motivated explorer, both inside and outside of the workplace.

Marketing And Sales

Businesses, government agencies, nonprofit organizations, and individuals all need the best information about connecting with others.


The third sector is where the heart and the mind combine to address problems.

Organizational Development

How can the structure of an institution, business, or agency be changed to improve the working environment, products, and services?

Project Management

Project management: is about meeting deadlines, benchmarks, goals, and everyone is still speaking when the project is completed.

Research And Ideas

Theories, principles, premises, big picture concepts, plus resources: books, authors, collections, databases, and web sites.

Retail Management

The store fronts, catalogs, and web sites where products are sold.

Self Employment

In an economy where good jobs are scarce, self-employment can look appealing. Is it the right path for you?

Social Media/Virtual Workplaces

Connect with employees, coworkers, supervisors, and the people you serve, no matter where you are.

Strategic Planning

Create shared goals so that the group's actions move everyone to the same place.

Supervision And Personnel

Maybe the hardest job in any workplace is supervision: eliciting the best from people and providing oversight without micromanagement.


The tools we use: how they are made, how they are used, and how they can be made better.

Webinar Production

Complete cycle of production for webinars, at beginning, intermediate, and advanced levels.

Writing And Design

Print: communication is about the right words and the right images.