Frequently Asked Questions

Updated January 14, 2013

Technical FAQs

I am having trouble viewing your site. What’s wrong?

We find the Siera site works best with recent versions of Chrome, Firefox, and Safari, but not so good with Internet Explorer®. Also, if you have older computer equipment or have not upgraded your operating system recently, there might be issues.

Please send us an email to moc.nraelareisnull@tap with the pertinent information: your hardware, operating system (including the version number), and the type and version of your browser. In addition, a screen shot of the problem would be very helpful. We will see if it is something we can fix at our end.

How will I know if my computer will support your webinars?

The system we use provides methods of testing your software and hardware beforehand. We urge you to visit GoToWebinar before you book a program, using the same hardware, software, and peripherals (microphones, headsets, and speakers) you plan to use the day of the event. This is especially true if you are hosting a group.

Note: We do not offer technical assistance just before or during a webinar or other online event.

Do you recommend testing for compatibility even if I am familiar with your platform?

Even if you have used GoToWebinar recently, please test your system before the event. GTW is always upgrading their software. It can take you several tries to log in after changes. Upgrades in your software or operating system can also impact login time and performance.

Note: We do not offer technical assistance just before or during a webinar or other online event.

What technical assistance do you offer?

We host free scheduled, online test sessions for our webinars, where you can run your equipment and adjust settings. If you can’t wait, we can set one up for you or your group as soon as we can.

Note: We do not offer technical assistance just before or during a webinar or other online event.

Is there anything I should do to prepare for a webinar or other online event?

We recommend that minimally you close any computer applications you are not using (including browsers), clear the cache and history on your browser, and make sure the audio settings on your computer and peripherals are on and set appropriately. If possible, it also helps to restart your machine.

Note: We do not offer technical assistance just before or during a webinar or other online event.

When should I log in for the webinar?

We usually are online 30 minutes beforehand to test our equipment and chat with participants. We suggest that you leave at least 15 minutes to log in and test your equipment before the start of the program.

Note: We do not offer technical assistance just before or during a webinar or other online event.

My computer’s specifications match the requirements of the software Siera uses, but I still have problems logging in or viewing live webinars.

The two most common reasons that you might have trouble logging in are your lack of bandwidth and the protections that your IT specialists have put in place. Some of our small, rural clients can only view recorded webinars; unfortunately, this is still a common problem in parts of the United States. However, GoToWebinar can help with information about dealing with protections such as firewalls and permissions.

General FAQs

Can I pay for your programs and services with a credit card, check, or purchase order?

Yes. Through Eventbrite™ and Paypal™, we can accommodate pretty much any method, whether you are an individual participant or representing an organization.

Do you offer college or certification credit for your educational programs?

All of our programs fall under the heading of continuing education (CE). In some cases, they might count credit in formal certification programs; that is between you and the certifying organization.

Who are the people in your presenter database?

These people are experienced professionals with decades of practical experience and study in their fields. Many have national reputations. We know them and their work personally and have invited them to partner with us. They also share a passion for what they do and for producing and presenting effective and engaging educational programs.

Program FAQs

Why don’t most of the programs have dates and times?

The programs in the database refer to topics and contents, which can be presented face-to-face as a workshop or class, via webinar, or as an independent study for a small group or an individual. If a program has been booked and is open to the public, we will post the date, time, and sign-up information of the event.

Are programs available in other formats besides webinars, independent studies, and live programs?

We have participated in live videoconferences, written handbooks, recorded audiotapes, been videotaped, hosted radio shows, facilitated blended (hybrid) learning (face-to-face and online), and created content for asynchronous online courses. What do you need?

How can I order a print copy of the programs you offer?

Contact Pat Wagner at moc.nraelareisnull@tap, and let her know what you need. We can create a pdf with the data organized in several formats. The database currently has over 200 entries, so we suggest that you consider a table or report limited to categories and titles first, and then, if you desire, a customized report with the description, agenda and outcomes of a smaller selection.

How do I book a program or service?

Contact Pat Wagner at moc.nraelareisnull@tap for information about booking a program. She can call you if you prefer a phone conversation.

How long is a given program?

You, the customer, decide the length of the program. Most of the topics can be adapted to many different formats and purposes.

What if I want to attend a webinar or event that is listed in the calendar, but it does not yet have a date, time, or location?

Contact Pat Wagner to be put on a “waitlist”. There is no obligation or prepayment required. This means you will first in line to register.

What is an “independent study?”

You read a topic that sounds appealing, but you don’t want to wait for a scheduled workshop or webinar, or you want one-on-one tutoring and support. Together, we set goals, a timeline, a curriculum, and methods that meet your needs.

Why are some programs designated “keynotes?”

Many, but not all program topics lend themselves to standing in front of a big group to open a conference, educate and engage a luncheon audience, or summarize a convention’s success. Usually keynotes are created to reflect the interests of the group and topical issues. All keynotes topics can be customized.

Can our group customize the contents of a program?

Yes. We like to partner with our customers to create a program that suits their needs.

Can we mix the contents of more than one program?

Yes. The secret (don’t tell a soul) is that the titles of program topics are mostly arbitrary and are not “glued” to contents.

Webinar Logistics

Can our organization purchase webinars for re-sale or distribution to our members or employees?

Yes. Contact Pat Wagner at moc.nraelareisnull@tap for more information.

Can people outside of the United States sign up for webinars?

Yes. We use GoToWebinar and Eventbrite™ to manage our webinars, both of which have solid international track records. We often have had people from around the world attending our online webinars.

Can I pay for a group of seats for a webinar with one order?

Yes. You can pay for a group of seats via Eventbrite™. However, remember that each individual seat or site needs its own e-mail to log in. A group that attends together needs only one e-mail for the group.

Can I prepay for a block of seats for different people to use for many webinars?

Yes. We can set up a “coupon” program that suits your needs. There may be limitations on which webinars they would apply to and when they might expire.

How do you handle refunds if I have already paid for a seat in a webinar?

Our ticketing and payment services charge us a fee for every transaction. Once a webinar ticket has been purchased, any refunds will be minus those fees and a small handling charge. We can provide refunds depending on when you request the refund and how you paid. We can also offer credits to future webinars.

Do you offer discounts for students and the unemployed and retired?

Siera webinars have been priced to fit most budgets. In effect, we have discounted them for everyone. If a webinar is hosted by an organization, they set the price, and you would need to contact that organization.

Service Logistics

How do I decide if I need your services rather than booking a workshop or webinar?

Pretty much everything we do starts with a conversation, focused on your goals. Once we know what you are trying to accomplish in what time frame and budget, we will have a better idea what will work best for your situation.

Can I pay for your programs and services with a credit card, check, or purchase order?

Yes. Through Eventbrite™ and Paypal™, we can accommodate pretty much any method, whether you are an individual participant or representing an organization.

Do you offer your services outside of Colorado?

Yes. Pat has worked with clients in 49 states, Canada, and Europe. We encourage clients to consider online services and programs or a blend of face-to-face and online events, to reduce overhead and increase flexibility.